Frequently Asked Questions

Everything you need to know about STAUD shipping, returns, and more.

What is your return policy?

We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items marked as 'Final Sale' cannot be returned or exchanged.

When will my order ship?

Orders are typically processed within 2-3 business days. Once your order has shipped, you will receive a confirmation email with a tracking number. Delivery times vary based on your location and selected shipping method.

Do you offer international shipping?

Yes, STAUD ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the parcel.

How do I care for my STAUD handbag?

To maintain the quality of your bag, we recommend avoiding prolonged exposure to direct sunlight and moisture. Store your piece in its provided dust bag when not in use and clean leather items with a soft, dry cloth.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed immediately to ensure fast delivery. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and item selection before completing your purchase.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and interest-free installment plans via Afterpay.